Help Desk Support Skills - ITE 180 at Germanna Community College


         
 
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ITE 180 - Help Desk Support Skills
Emphasizes instruction in customer support techniques required for analyzing and coordinating software and hardware solutions for end-user needs. includes evaluation and communication techniques required to provide help desk support necessary to transfer knowledge and enable implementation of a solution.
Lecture 3-4 hours per week.
3-4 credits

Schedule at Germanna Community College

Spring 2025 ➜

Class # Section Credits Day Time Start Location Mode
20327 ITE 180-W01 3
       
0:00 a.m.-0:00 a.m.
 2025-02-11 Virtual ER
This section is taught in Canvas and includes online assignments. There are no required face to face Zoom sessions or on-campus meetings.
Students who are new to distance learning are encouraged to go to the Is Distance Learning Right for You? webpage and take the self-paced assessment and review the handout How to Be a Successful Online Student. Copy and paste this link in your browser for the distance learning webpage: http://germanna.libguides.com/distance-learning-guide/introduction.

Summer 2025 ➜

Not scheduled
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