Introduction to Call Center Services - AST 171 at Southwest Virginia Community College


         
 
Advanced Search
Distance Learning
Restrict search to:
   Distance Learning Types
Time of Day
Restrict search to:
Term
Restrict search to:
AST 171 - Introduction to Call Center Services
Introduces concepts and skills needed to be an effective customer service representative for a telephone service operation. Covers call center theory and technology, interpersonal communication skills, customer relations attitudes, telecommunications techniques, and professional procedures to handle a variety of customer service sales requests.
Lecture 3 hours per week.
3 credits

Schedule at Southwest Virginia Community College

Not scheduled at this time

Courses

Search all courses offered across Virginia's Community Colleges and browse subjects and courses across all colleges. View each individual course description, content summary, and schedule across Virginia. Find the colleges which offer the course as well as when and where the course is offered.

Programs

Search for key information about Programs and Majors across Virginia's Community Colleges. Browse all Degree types and curriculums offered by Virginia's Community Colleges. Focus on a specific Program and all possible majors are presented. Focus on a Major and see all the community colleges in Virginia that offer that curriculum.

Colleges

Focus on courses and programs offered by specific colleges. Search for, and browse, specific courses and programs at the college you are interested in.