User Support/Help Desk Principles - ITE 182 at Piedmont Virginia Community College


         
 
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ITE 182 - User Support/Help Desk Principles
Introduces a variety of tools and techniques that are used to provide user support in help desk operations. Includes help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations, and software, needs analysis, facilities management, and other related topics related to end user support.
Lecture 3-4 hours per week.
3-4 credits

Schedule at Piedmont Virginia Community College

Fall 2024 ➜

Class # Section Credits Day Time Start Location Mode
66777 ITE 182-40 3
       
0:00 a.m.-0:00 a.m.
 2024-08-26 VIRTUAL WW

Spring 2025 ➜

Class # Section Credits Day Time Start Location Mode
33429 ITE 182-40W 3
       
0:00 a.m.-0:00 a.m.
 2025-01-21 VIRTUAL WW
42545 ITE 182-41W 3
       
0:00 a.m.-0:00 a.m.
 2025-02-10 MAIN WW
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