User Support/Help Desk Principles - ITE 182 at Virginia Highlands Community College


         
 
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ITE 182 - User Support/Help Desk Principles
Introduces a variety of tools and techniques that are used to provide user support in help desk operations. Includes help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations, and software, needs analysis, facilities management, and other related topics related to end user support.
Lecture 3-4 hours per week.
3-4 credits

Schedule at Virginia Highlands Community College

Fall 2024 ➜

Class # Section Credits Day Time Start Location Mode
53142 ITE 182-40 3
       
0:00 a.m.-0:00 a.m.
 2024-08-26 Virtual Location WW
This distance education course may require the student's identity to be verified for certain assignments. VHCC does not charge any additional fees for the purpose of verifying student identity. If external identity verification services are required or if the student chooses to use such services, the student may be responsible for any and all costs incurred.
Please follow instructions in CANVAS and your student email for getting started.

Spring 2025 ➜

Not scheduled

Summer 2025 ➜

Not scheduled
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